NetReservas - NetReservas - Privacy statement

The following discloses our information gathering and dissemination practices for this web site.

Privacy statement

This site is operated by NetReservas SL, travel agency with license number I-AV-0001082.2, Lanzarote, Canary Islands, Spain ("NetReservas").

NetReservas.com is bound by and complies with the national Ley Orgánica de Protección de Datos (LOPD) of 1999 in relation to the collection and disclosure of information regarding individuals. Your personal details will be used exclusively for the fulfilment of the required service.

We will require the following personal information:
a) name
b) e-mail address
c) postal address
d) telephone number
e) credit/debit card number and expiry date

On our order form you must provide the following contact information: name, email address, postal address, telephone number and banking details - credit/debit card number/expiry date. We use this contact information in order to reserve the required services, to send you details of that confirmation and if necessary to inform you of updates or changes to your booking. Should we have trouble processing a request, this contact information is used to get in touch with you. We would use your telephone number only if we needed to contact you urgently or if you had made a mistake entering your details. Your banking details are used for billing purposes and to complete your orders.

Sharing Information

Information is shared with a) our bank and b) involved third parties.
a) When paying by credit or by debit card we pass your card details to our bank for authorisation of the transaction and for payment.
b) We may disclose your information to booking agents and hotels that will use your information in the ways described above in this privacy statement. We will provide only the information necessary to ensure the successful fulfilment of your travel arrangements. You should be aware that the hotel may not be subject to data protection laws.
c) Apart from sharing your information as mentioned above, we do not disclose your details to any other person without your consent unless there is an emergency situation that requires it or we are legally required to do so.

Log Files

We use IP addresses to help diagnose problems with our server and to analyse trends/administer the site/track user's movement for our internal site traffic statistics.

Cookies

We use cookies to monitor which parts of the site are most interesting to you - a cookie is a piece of data stored on your hard drive and usage is in no way linked to any personally identifiable information whilst on our site. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt before accepting a cookie but by refusing to accept a cookie you may not be able to access many of the services offered by NetReservas.

Links

This site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites - this privacy statement applies solely to information collected by this site.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the Internet. To further protect the information you share with us we have an exhaustive security system that includes world class firewall technologies; logical network segmentation to allow restricted access to stored profile information and logical and physical security restrictions to our databases and systems. Whilst SSL encryption is used to protect sensitive information online we also do everything in our power to protect user-information off-line. All your information is restricted in our offices and only our employees are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices.

Changes to our Privacy Statement

If at any time we decide to use personally identifiable information in a manner different from that stated in the privacy statement applicable to your information, we will notify you by way of an email and request your approval.

Contacting us

In using the NetReservas site, you consent to the collection and use of this information in the ways described above. If you have any questions or comments about this privacy statement please email us at the following info@netreservas.com.

Confianza online

Both parties submit, at their election, to resolve conflicts and to waive any other jurisdiction, the courts of the user's home. Also, as an entity attached to CONFIANZA ONLINE and in terms of its Code of Ethics, in case of disputes relating to recruitment and online advertising, data protection, protection of minors and accessibility, the user may resort to extra-judicial resolution system dispute of CONFIANZA ONLINE