1. These terms govern all bookings made with NetReservas.SL ("NetReservas") travel agency with license number A.V. IC-61 (Gran Canaria). All correspondence should be addressed to NetReservas SL, Calle el Rayo 2, 35530 Villa de Teguise, Palacio Ico, Locales 7-9, Lanzarote, Canary Islands, Spain. You accept these booking terms on behalf of all members of your party.

2. Any booking made or order placed by you shall be deemed to be considered as an authorization to charge your credit card to purchase the relevant accommodation subject to these booking conditions.
In the event of it not being possible to proceed with payment for whatever reason, NetReservas reserves the right to subsequently cancel confirmed reservations, advising the client of this decision.

3. Any booking made or order placed by you shall be deemed to be an offer by you to purchase the relevant accommodation subject to these booking conditions. No contract between you and NetReservas SL shall come into existence until NetReservas SL a) issues a booking reference number and b) a booking confirmation by email. In the event of closure of last minute sales and as a consequence no more places in the reserved accommodation being available, NetReservas will have the right to cancel the reservation. The client will be informed in writing within the next 48 hours after receiving the reservation confirmation.

4.To guarantee these special Internet rates a full payment is required at the time of booking. Payment should be made through NetReservas´s web site by credit or debit card, for any other method of payment such a national or international bank transfer you shall contact directly with our reservations department under (0034) 902505350. NetReservas cannot hold any reservations without previous payment.

*If payment of a reservation is made by bank transfer, in the event of cancellation or changes in the reservation, the costs of return by transfer will be the responsibility of the client. *

In exceptional cases, and only for reservations made by telephone or made by request via e-mail, we accept a deposit of 10% of the total amount that must be paid immediately. You will have a maximum period of 2 weeks before arriving at the accommodation to make payment for the remaining amount.
For any query about the different methods of payment, contact our reservations department via e-mail at info@netreservas.com or call (0034) 902 50 53 50.
More information in the “Cancellation Policy” section.

In the event that the rate published on the website is not applicable because of a typing error or because of the cancellation of occasional offers on the accommodation, NetReservas reserves the right to correct the reservation within 48 hours following its receipt. The client will be informed in writing of the current valid price and/or possible alternatives in these circumstances. In the event that the new conditions should not be accepted, the client will have the right to cancel the reservation without charge. In the event of not receiving a response from the client within 48 hours following the change of the reservation, NetReservas will have the right to cancel the reservation.

Reservations with the special rate for Early-Booking. We inform you that this rate is applicable for reservations made and paid up to the date indicated during the reservation process and in the confirmation of the reservation. In the event of not receiving payment before the deadline mentioned, the rate without the special discount will be applied automatically.

Reservations with the special Canarian Resident price, please bear in mind that the Hotel reception will ask for necessary documentation to prove your residence in the Canary Islands (DNI, residency certificate).
If this is not available, the Hotel will proceed to charge the difference between the resident officer and the normal rate.

5. On the last step of the reservation process, a section called "Comments" will appear on the Reservation Form to insert your requests and submit them to the hotel.
Any special request cannot be confirmed prior to your arrival as they are subject to availability of the hotel on the check-in-day.

6. All Prices are shown in EURO.

NetReservas offers the following room types:

Double room
Room with two single beds or one double bed, suitable for two people.

Single room
Room with one single bed, suitable for one person.

Double room for single use
Same as double room but occupied by only one person.

Triple room
Room with double bed and a sofa bed, or two single beds and a sofa bed.
Most hotels do not have full size bed for each guest in their triple rooms.

Quadruple room
Room with two single beds and a sofa bed suitable for two people or a double bed and a sofa bed.
Most hotels do not have full size bed for each guest in their quadruple rooms.

Twin/Double + child
Room with twin beds or a double bed with a sofa bed, suitable for a child aged between 2-12 years.

Cot/cradle or crib
Suitable for a child under the age of 2 years.

You must make payment for extras (such as meals, meal supplements, mini-bar, dry cleaning and laundry) prior to your departure from the hotel.

The website may contain photos of the accommodation. If so, this is based on specifications provided to us by the accommodation providers. The photos will only be a general representation of the accommodation. Actual design, fixtures, furnishings and facilities may vary from those shown on the photos.

7. NetReservas SL does not endorse any particular accommodation or travel product.

Reasonable care has been taken that the content of this web site is correct but it is subject to amendment at any time without notice. All content on this web site (including information about accommodation facilities) is published in good faith but you acknowledge that NetReservas SL cannot check the accuracy of all information provided by its suppliers.

8. You warrant that you are at least 18 years of age. All bookings are personal to you and may not be sold, assigned or otherwise transferred to a third party.

9. Our privacy statement and site terms are incorporated into these terms.

10. Passport, visa and health requirements for you and your party are your responsibility. You are strongly recommended to obtain travel insurance against cancellation and for medical cover.

11. The cancellation and changes policy of a confirmed reservation is subject to the following conditions.

For Hotel Reservations:

Guest name changes will incur no charges. All amendments are subject to availability.

If you do not arrive at the accommodation on the date on which you booked to arrive (no-show) or you leave the accommodation earlier than the date on which you booked to leave, then you will only be entitled to cancel or amend the booking from the time when NetReservas SL receives notification from you during NetReservas SL working hours. All such cancellations and amendments are subject to the cancellation policy described on the next paragraph.

Cancellations notified directly to the hotel will not be effective. Requests for cancellations and amendments must be made on the Netreservas.com web site, by e-mail or by calling +34 902 505 350.

The cancellation and changes policy for reservations made through the website and paid in full at the time of booking the reservation is the following:

The first night will be charged for cancellations or amendments made within 2 days prior to arrival (with the exception of accommodation which indicates different conditions in their cancellation policy).
At the time of making the reservation, the client is responsible for consulting the cancellation policy corresponding to the chosen accommodation. The cancellation policy of an already confirmed reservation is also available in the confirmation sent by e-mail.
Any notifications must be made within the working hours of NetReservas (9am – 5pm, Monday to Friday, Canaries time (MET-1))

The cancellation and change policy for reservations made by telephone or via e-mail with a prepaid deposit of 10% is the following:

In the event of a cancellation or amendment, the prepaid deposit of 10% will not be refunded.

Further and additional to this, the first night will be charged if the cancellation or amendment is within the period of the 2 days mentioned in the paragraph above, (with the exception of accommodation which indicates different conditions in their cancellation policy). At the time of making the reservation, the client is responsible for consulting the cancellation policy corresponding to the chosen accommodation.
The cancellation policy of an already confirmed reservation is also available in the confirmation sent by e-mail.
Any notifications must be made within the working hours of NetReservas (9am – 5pm, Monday to Friday, Canaries time (MET-1))

12. NetReservas intends to provide you with all the services that you request from us. In rare cases, when the hotel is not able to honour your reservation due to overbooking or any other unpredictable circumstances, we will endeavour to offer you an alternative of comparable price and standards. If this occurs, we will contact you via e-mail and request your authorization to proceed with this new booking. If you decline the alternative, NetReservas and/or the client will have the right to cancel the reservation without any charge and the total amount of the reservation will be refund.

13. Any complaint about the booking service must be notified to NetReservas SL in writing or by email as soon as possible. Any complaint or claim regarding the hotel must be made known immediately to the establishment’s management and to NetReservas during the stay. Claims or complaints will not be accepted once you have left the accommodation.

14. NetReservas SL shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: outbreak of hostilities, riot, civil disturbance, acts of terrorism, the act of any government or authority, fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service.

15. NetReservas SL reserves the right to change these terms without previous notification.

16. Legal jurisdiction. All terms, conditions, and notices contained or referenced herein shall be governed by and construed in accordance with the laws of Spain. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these terms or your use of our websites shall be filed only in Spain, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.