In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the following company identification details are provided:

Company Information:

Corporate name: José Francisco del Toro Santana

Trade Name: ARUAL Experience

Tax ID (NIF): 42089194E

Registered Address: CL Bélgica 7, Urbanización Tabaiba, 38190 - El Rosario, S/C de Tenerife

Contact Email: [email protected]

CANCELLATION POLICY
Customers have the right to cancel free of charge provided the cancellation is made at least 72 hours prior to the scheduled departure. Cancellations made less than 72 hours before the scheduled departure will not be eligible for a refund.

GENERAL SERVICE CONDITIONS

Reservations:

  • All reservations are subject to availability.
  • Requests must be confirmed by ARUAL Experience via email or an official channel.

Modifications:

  • Any modification to the reservation must be requested at least 72 hours in advance and will be subject to availability.
  • ARUAL Experience reserves the right to apply additional charges if the change results in an increase in the cost of the service.

Safety and Conduct Onboard:

  • Customers must follow all instructions given by ARUAL Experience staff to ensure safety during the activity.
  • The consumption of illegal substances or any inappropriate behavior that jeopardizes the safety of other passengers, the crew, or the equipment is strictly prohibited.

Force Majeure:

  • ARUAL Experience is not responsible for cancellations, delays, or itinerary changes due to circumstances beyond its control, such as adverse weather conditions, governmental restrictions, or emergencies.

Customer Responsibility:

  • Customers are responsible for any damage caused to the equipment or facilities due to misuse.
  • The company is not liable for the loss or damage of personal belongings during the activity.

LEGISLATION AND JURISDICTION
These terms and conditions are governed by Spanish law. Any dispute arising from the interpretation or application of these terms will be resolved in the courts of S/C de Tenerife, Spain.