INFORMATION SOCIETY SERVICES ACT (LSSI)
Mateo Cotton, the person responsible for the website, hereinafter referred to as the RESPONSIBLE PARTY, makes this document available to users, with the intention of complying with the obligations established in Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), as well as informing all users of the website of the terms of use.
Any person who accesses this website assumes the role of user, committing themselves to the strict observance and compliance with the provisions set forth herein, as well as any other legal provisions that may be applicable.
Mateo Cotton reserves the right to modify any type of information that may appear on the website, without any obligation to give prior notice or to inform users of such obligations, it being understood that publication on the Mateo Cotton website is sufficient.
Identification Data:
Company Name: Mateo Cotton
Trading Name: Mateo Cotton
NIF: Y3359271C
Address: Dmdo Caleta de Famara, 23
Email: [email protected]
Our Cancellation Policy is Strict.
1. If the client cancels their stay less than 60 days and more than 30 days before the arrival date, a full 100% refund of the amount will be given.
2. If the client cancels their stay 30 days or less before the arrival date, a full 70% refund of the amount will be given.
3. If the client cancels their stay 21 days or less before the arrival date, a full 50% refund of the amount will be given.
4. If the client cancels their stay 14 days or less before the arrival date, the total amount of the reservation will be kept by MOMO SURF SCHOOL.
5. In case of cancellation due to government decisions that restrict the free movement of people between the client's country of residence and the destination country, MOMO SURF SCHOOL and the client will jointly establish new dates for a subsequent reservation.
6. For any other reason for cancellation, we strongly recommend that you take out travel insurance to be covered and receive compensation if necessary.
7. Check-in
From 2:00 pm at the rural hotel and from 4:00 pm at the houses. If you arrive before 2:00 pm, you can leave your luggage until your accommodation is ready, but please let us know in advance if you need this service.
MOMO SURF SCHOOL does not have a 24-hour reception, we will go to receive you. The estimated time from landing to arrival (including waiting for luggage, customs, and the journey to MOMO SURF SCHOOL) is 2 hours.
If you provide us with your flight schedules and numbers, we can be informed of any delays.
If you do not specify your arrival time at our facilities, we cannot guarantee that someone will be present when you arrive. Therefore, we recommend that you always set an arrival time and check in before going to eat or start exploring the island.
8. Check-out
At 11:00 am.
Late check-out can only be offered if your accommodation is not occupied on the same day.
If you wish, you can leave your luggage to enjoy the surroundings, but you will have more amenities than a shower.
9. The activity program is organized jointly between MOMO SURF SCHOOL and the travelers according to their wishes.
Once the stay has been validated and the deposit paid, no refund will be made for any activity in case of cancellation. Only the addition of an activity will be possible depending on the availability of our collaborators.